Trainer’s Manual on Conflict Resolution: A Foundation Course – Understanding, Negotiating and Mediating Conflicts


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The Trainer’s Manual on Conflict Resolution provides the basis for setting up courses in the subject and inspiring individuals and local communities to use mediation skills to settle their disputes. Published with support from the European Union, the Trainer’s Manual offers comprehensive information to help people understand conflict, while seeking to equip them with essential conflict negotiation and mediation skills. It also provides trainers who wish to build local mediation capacity in their communities with a useful guide for facilitating a course on conflict resolution. The manual is structured around three modules and outlines how conflicts are conventionally negotiated by the parties involved in them. It also includes suggested mediation techniques and approaches as well as simulation exercises.

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